Reconciles, resolves, and researches 2 step claims and payments to ASH. Receives and sorts incoming mail including paper EOBs, faxes, Interoffice Mail, and Health Plan letters. Downloads electronic EOBs from Health Plan Portals. Count and scan EOBs and Health plan letters for distribution and track counts into daily inventory. Manually reconciles claims for payment from H

Leads writing staff. Manages team of writers/editors, content managers, and content specialist(s) within marketing Sets goals and objectives for staff that ladder up to company goals. Assists staff in resolving issues. Evaluates staffing needs; responsible for hiring as needed. Coaches, counsels, and trains staff; promotes staff engagement. Works with the Senior Vice Pres